How to request to change my Kaosland Land rewards if I have issues connecting my wallet to pioneer.bit.country?
You need to verify your old wallet address and provide a new Kusama wallet address through system.remarkWithEvent on Kusama.
Make sure first that the new wallet address provided has no issues and that you can connect it to pioneer.bit.country without any issues.
Send us the extrinsic hash on Subscan.io and submit a support ticket with that extrinsic hash.
Please follow the instructions below.
Open https://polkadot.js.org/apps/#/extrinsics, select Kusama network.
Select your old wallet address
Select extrinsic type is system -> remarkWithEvent
Enter the following message remark: I am having issues claiming my land rewards with this wallet address, please replace allow me to claim my reward using "Your new Kusama wallet address here".
Note: You ned to be sure that the new wallet address has no issues being connected to pioneer.bit.country.
Submit the Transaction
After the transaction is confirmed
Go to https://kusama.subscan.io
Search your wallet address, you will find your recent remark extrinsic.
Copy the extrinsic hash and submit a support ticket by sending an email to email@example.com, please include the Wallet address you are having issues with, the Extrinsic Hash and the new wallet address you want to perform the claim with.
After you send the details above, the team will review if everything is correct and we will let you know via email when you can claim your land units using the new Kusama Wallet address.
As the changes need to be performed using a Multi-Sig wallet address, it may take several days to perform the changes as we need the availability of all the signers of the transaction. Thanks for your understanding.
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