General
How to participate in the Odyssey Campaign if I have issues connecting my wallet to pioneer.bit.country?
TL;DR You need to verify your ownership of the wallet address and provide a new Polkadot wallet address through system.remarkWithEvent on Polkadot. Make sure first that the new wallet address provided has no issues and that you can connect it to ...
How to request to change my Kaosland Land rewards if I have issues connecting my wallet to pioneer.bit.country?
TL;DR You need to verify your old wallet address and provide a new Kusama wallet address through system.remarkWithEvent on Kusama. Make sure first that the new wallet address provided has no issues and that you can connect it to pioneer.bit.country ...
How to access the "🚀│meta-founders" private discord channel to have direct contact with the team?
Congratulations on securing land to kickstart and launch your own metaverse!! You are now a true Metaverse Pioneer ?. The purpose of the "?│meta-founders" private discord channel is to support and help you accomplish most of the goals you have for ...
How to claim $NEER if I used a Ledger u other non-supported wallet to contribute to the Bit.Country Pioneer Crowdloan?
If you used Ledger u other Non-supported wallets to contribute to Bit.Country Pioneer Crowdloan, you need to manually verify your contribution and update your wallet address. TL;DR Ledger is not compatible with Substrate Based Networks yet, and it ...
$NEER TGE FAQ
How to buy or take part in the TGE? To take part in the TGE, you had to be a Crowdloan contributor. The TGE will be for all the people who contributed to the Kusama Crowdloan, they will claim the tokens they got for participating in the Crowdloan, ...
Tokensoft & Odyssey Event FAQ
1. Locked out of sale or cannot log in. Seeing error message: Error: Registration is Disabled - If your problem is about 'Registration is disabled' on https://sale.bit.country/ Please be patient as the token sales event will run for 2 days, Tokensoft ...
IF payment is in DOT, what would be the USD value per DOT be?
A dynamic conversation price feed from nomics is set at the top of each hour. Therefore they will use dynamic conversion for DOT to USD.
How to contact support for KYC issue
If your KYC was failed, yet you passed KYC for another event in the past. Please email support@tokensoft.io with your email and state what sales you have passed KYC with. Tokensoft will do their best to get through it. Tips: clear subject, good use ...
Cannot login to sale.bit.country.
Note, Tokensoft will send an email to inform you once sale site is available for login. (~24 hours before the sale) Read more https://medium.com/bit-country/bit-country-metaverse-odyssey-event-checklist-e6aaab9de191
Was my Crowdloan contribution successful?
Hi there, Thank you for your email. I assume you have already installed the polkadot.js extension in your browser and used this to make your crowdloan contribution. Please go to the following ...
Tokensoft Deadline Missed
UPDATE: registration is open again now with Tokensoft, but we don't know for how long. Please be very careful with your registration and KYC details, you'll only have one chance to get them right. Thank you for your email. Registration was opened on ...
How will Ledger Wallet claim reward
We will work out a process to distribute rewards after the TGE to Ledger users. We just need to find a process to verify the ownership of the ledger. The details will be published on our support center knowledge base.
How to prewhitelist for the Metaverse Odyssey Event
UPDATE: the prewhitelist site is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. You can prewhitelist, if you contributed to the Pioneer Crowdloan on Kusama, by heading to ...
I participated in Blindbox Campaign and my NFT claim status declined due to the failure of verification
The tech team cross-check all criteria and finalized all pending claims, the main reason for declined claim was either the Twitter account got suspended, Tweet created after 20th August 2021 or didn't tag 3 friends at the time we checked. The ...
I run a Node for Bit.Country Tewai Testnet, how can I get pre-whitelisted?
UPDATE: the prewhitelisting process is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. Hi there, We value all early contributors who supported Bit.Country Testnet since the beginning, ...
Whitelisting: Update email address for ambassador candidates, node operators, star program candidates, NFT holders
UPDATE: the whitelisting process is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. Unfortunately, we cannot update the email address for whitelisting purposes for ambassador ...
Odyssey round 1 criteria for ambassador candidates
UPDATE: the whitelisting process is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. The criteria, Ambassador candidates who applied before 22nd Oct 2021 They have linked their valid ...
KYC is taking so long at Tokensoft
UPDATE: Tokensoft has received all whitelisted email addresses, they will prioritise those in the list for KYC. If your KYC is still pending, please don't create a support ticket for Tokensoft, they will get around to you. We have been informed that ...
I contributed to Pioneer Crowdloan but when I check eligibility, it shows Signature Verification Failed, what can I do?
UPDATE: the prewhitelist site is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. Due to signature compatibility, please the https://prewhitelist.bit.country works best on Chrome with ...
If I used Ledger and other non-support wallets to contribute to Bit.Country Pioneer Crowdloan, how can I get pre-whitelisted?
UPDATE: the prewhitelisting process has closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend that list If you used Ledger or Non-support wallets to contribute to Bit.Country Pioneer Crowdloan, you ...
[Good news] How to update the email address if I have been pre-whitelisted already.
[UPDATE] updating the prewhitelisted email address for crowdloan contributors has been closed since the 27th Nov 2021 00:00 UTC. Some users reported that they entered wrong email for Pioneer crowdloan pre-whitelisting, our engineers just built the ...
Wallet Troubleshooting
UPDATE: the prewhitelist site is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. Ledger, Fearless Wallet and Polkawallet FAQ Currently, we only support the PolkadotJs extension to ...
Pioneer (NEER) on Kusama vs Continuum (NUUM) on Polkadot
A lot of community members asked us whether we will launch a crowdloan on Polkadot. The short answer is yes. And it will happen in the near future when we are ready. These two platforms will co-exist now and onward. There will be different features, ...
My email has been pre-whitelisted, but cannot use it on Tokensoft as I joined other projects before.
If you had joined another project before the 17th of November, you'll likely need to register a new account and complete KYC again as the Tokensoft KYC process had changed around that time. If you registered a new account, and tried to complete KYC ...
Different Wallet Troubleshooting for pre-whitelisting
UPDATE: the prewhitelist site has been closed as all whitelisted email addresses have already been given to Tokensoft. We can no longer update or amend this list. Currently, we only support the PolkadotJs extension to connect to ...
Metaverse Odyssey Event (NUUM token)
The event details can be found here https://medium.com/bit-country/announcement-metaverse-odyssey-event-is-about-to-open-for-kyc-on-tokensoft-7c8a74d90b3c
I've completed my pre-whitelisting but didn’t received any email
UPDATE: the whitelisted email addresses have already been given to Tokensoft, we are no longer able to add or amend that list. No worries. We will send out the emails on 22nd Nov 2021. You can start the KYC process now. Read More ...
KYC issue on Tokensoft
If your KYC is still processing and you are concerned about how long it is taking. Please be assured that Tokensoft will give you a verdict on your KYC before the event starts. If your KYC failed, but you had successfully completed KYC for another ...