My email has been pre-whitelisted, but cannot use it on Tokensoft as I joined other projects before.
If you had joined another project before the 17th of November, you'll likely need to register a new account and complete KYC again as the Tokensoft KYC process had changed around that time.
If you registered a new account, and tried to complete KYC with the new process but failed - yet you succeeded in the past - please create a support ticket with Tokensoft and try to include details about the last event you successfully completed KYC for.
Official answer from Tokensoft.
I've completed my pre-whitelisting but didn’t received any email
UPDATE: the whitelisted email addresses have already been given to Tokensoft, we are no longer able to add or amend that list. No worries. We will send out the emails on 22nd Nov 2021. You can start the KYC process now. Read More ...
[Good news] How to update the email address if I have been pre-whitelisted already.
[UPDATE] updating the prewhitelisted email address for crowdloan contributors has been closed since the 27th Nov 2021 00:00 UTC. Some users reported that they entered wrong email for Pioneer crowdloan pre-whitelisting, our engineers just built the ...
I run a Node for Bit.Country Tewai Testnet, how can I get pre-whitelisted?
UPDATE: the prewhitelisting process is closed. All whitelisted email addresses have been given to Tokensoft, we can no longer update or amend the list. Hi there, We value all early contributors who supported Bit.Country Testnet since the beginning, ...
Tokensoft & Odyssey Event FAQ
1. Locked out of sale or cannot log in. Seeing error message: Error: Registration is Disabled - If your problem is about 'Registration is disabled' on https://sale.bit.country/ Please be patient as the token sales event will run for 2 days, Tokensoft ...
Different Wallet Troubleshooting for pre-whitelisting
UPDATE: the prewhitelist site has been closed as all whitelisted email addresses have already been given to Tokensoft. We can no longer update or amend this list. Currently, we only support the PolkadotJs extension to connect to ...