If your KYC is still processing and you are concerned about how long it is taking. Please be assured that Tokensoft will give you a verdict on your KYC before the event starts.
If your KYC failed, but you had successfully completed KYC for another Tokensoft event, please create a support ticket with them and be sure to include as much information as you can about the previous successful KYC.
We do not have any control over the KYC process. Please visit Tokensoft.io
for KYC related matters.
Tokensoft & Odyssey Event FAQ
1. Locked out of sale or cannot log in. Seeing error message: Error: Registration is Disabled - If your problem is about 'Registration is disabled' on https://sale.bit.country/ Please be patient as the token sales event will run for 2 days, Tokensoft ...
KYC is taking so long at Tokensoft
UPDATE: Tokensoft has received all whitelisted email addresses, they will prioritise those in the list for KYC. If your KYC is still pending, please don't create a support ticket for Tokensoft, they will get around to you. We have been informed that ...
How to contact support for KYC issue
If your KYC was failed, yet you passed KYC for another event in the past. Please email email@example.com with your email and state what sales you have passed KYC with. Tokensoft will do their best to get through it. Tips: clear subject, good use ...
Tokensoft Deadline Missed
UPDATE: registration is open again now with Tokensoft, but we don't know for how long. Please be very careful with your registration and KYC details, you'll only have one chance to get them right. Thank you for your email. Registration was opened on ...
My email has been pre-whitelisted, but cannot use it on Tokensoft as I joined other projects before.
If you had joined another project before the 17th of November, you'll likely need to register a new account and complete KYC again as the Tokensoft KYC process had changed around that time. If you registered a new account, and tried to complete KYC ...